This privacy policy sets out how Balance My Space, Feng Shui uses and protects your

personal data. This privacy policy is provided in a layered format so you can click through to

the specific areas set out below.

1. IMPORTANT INFORMATION AND WHO WE ARE

2. TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU

3. HOW IS YOUR PERSONAL DATA COLLECTED?

4. HOW WE USE YOUR PERSONAL DATA

5. DISCLOSURES OF YOUR PERSONAL DATA

6. INTERNATIONAL TRANSFERS

7. DATA SECURITY

8. DATA RETENTION

9. YOUR LEGAL RIGHTS

10. CONTACT DETAILS

11. COMPLAINTS

12. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF

CHANGES

13. THIRD PARTY LINKS

1. Important information and who we are

This privacy policy gives you information about how Balance My Space, Feng Shui collects

and uses your personal data through your use of this website, including any data you may

provide when you sign up to our newsletter purchase a or receive a free product.

This website is not intended for children and we do not knowingly collect data relating to

children.

Controller

Balance My Space, Feng Shui is the controller and responsible for your personal data

(collectively referred to as, "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your

legal rights (paragraph 9), please contact us using the information set out in the contact details

section (paragraph 10).

2. The types of personal data we collect about you

Personal data means any information about an individual from which that person can be

identified.

We may collect, use, store and transfer different kinds of personal data about you which we

have grouped together as follows:

• Identity Data includes first name, last name, any previous names, username or

similar identifier, marital status, title.

• Contact Data includes billing address, delivery address, email address and

telephone numbers.

• Transaction Data includes details about payments to and from you and other

details of products and services you have purchased from us.

• Technical Data includes internet protocol (IP) address, your login data, browser

type and version, time zone setting and location, browser plug-in types and

versions, operating system and platform, device ID and other technology on the

devices you use to access this website.

• Profile Data includes purchases or orders made by you, your interests,

preferences, feedback and survey responses.

• Usage Data includes information about how you interact with and use our website,

products and services.

• Marketing and Communications Data includes your preferences in receiving

marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data

which is not personal data as it does not directly (or indirectly) reveal your identity. For

example, we may aggregate individuals' Usage Data to calculate the percentage of users

accessing a specific website feature in order to analyse general trends in how users are

interacting with our website to help improve the website and our service offering.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Your interactions with us. You may give us your personal data by filling in online

forms or by corresponding with us by post, phone, email or otherwise. This includes

personal data you provide when you:

• apply for our products or services;

• create an account on our website;

• subscribe to our service or publications;

• request marketing to be sent to you;

• enter a competition, promotion or survey; or

• give us feedback or contact us.

• Automated technologies or interactions. As you interact with our website, we

will automatically collect Technical Data about your equipment, browsing actions

and patterns. We collect this personal data by using cookies and other similar

technologies.

4. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely

on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we

are about to enter into or have entered into with you.

• Legitimate interests: We may use your personal data where it is necessary to

conduct our business and pursue our legitimate interests, for example to prevent

fraud and enable us to give you the best and most secure customer experience.

We make sure we consider and balance any potential impact on you and your

rights (both positive and negative) before we process your personal data for our

legitimate interests. We do not use your personal data for activities where our

interests are overridden by the impact on you (unless we have your consent or are

otherwise required or permitted to by law).

• Legal obligation: We may use your personal data where it is necessary for

compliance with a legal obligation that we are subject to. We will identify the

relevant legal obligation when we rely on this legal basis.

• Consent: We rely on consent only where we have obtained your active agreement

to use your personal data for a specified purpose, for example if you subscribe to

an email newsletter.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use

the various categories of your personal data, and which of the legal bases we rely on

to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Use Type of data Legal basis

To register you as a new

customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your

order including:

(a) Manage payments, fees

and charges

(b) Collect and recover

money owed to us

(a) Identity

(b) Contact

(d) Transaction

(e) Marketing and

Communications

(a) Performance of a contract with

you

(b) Necessary for our legitimate

interests (to recover debts due to

us)

To manage our relationship

with you which will include:

(a) Notifying you about

changes to our terms or

(b) Dealing with your

requests, complaints and

queries

(a) Identity

(b) Contact

(d) Marketing and

Communications

(a) Performance of a contract with

you

(b) Necessary to comply with a

legal obligation

interests (to keep our records

updated and manage our

relationship with you

To enable you to partake in a

prize draw, competition or

complete a survey

(a) Identity

(b) Contact

(d) Usage

(e) Marketing and

Communications

(a) Performance of a contract with

you

(b) Necessary for our legitimate

interests (to study how customers

use our products/services, to

develop them and grow our

business)

To administer and protect

our business and this

website (including

troubleshooting, data

analysis, testing, system

maintenance, support,

reporting and hosting of

data)

(a) Identity

(b) Contact

(a) Necessary for our legitimate

interests (for running our business,

provision of administration and IT

services, network security, to

prevent fraud and in the context of

a business reorganisation or group

restructuring exercise)

(b) Necessary to comply with a

legal obligation

To deliver relevant website

content and online

advertisements to you and

measure or understand the

effectiveness of the

advertising we serve to you

(a) Identity

(b) Contact

(d) Usage

(e) Marketing and

Communications

Necessary for our legitimate

interests (to study how customers

use our products/services, to

develop them, to grow our

business and to inform our

marketing strategy)

(f) Technical

To use data analytics to

improve our website,

products/services, customer

relationships and

experiences and to measure

the effectiveness of our

communications and

marketing

(a) Technical

(b) Usage

Necessary for our legitimate

interests (to define types of

customers for our products and

services, to keep our website

updated and relevant, to develop

our business and to inform our

marketing strategy)

To send you relevant

marketing communications

and make personalised

suggestions and

recommendations to you

about goods or services that

may be of interest to you

based on your Profile Data

(a) Identity

(b) Contact

(d) Usage

(e) Profile

(f) Marketing and

Communications

Necessary for our legitimate

interests (to carry out direct

marketing, develop our

products/services and grow our

business)

To carry out market research

through your voluntary

participation in surveys

Necessary for our legitimate

interests (to study how customers

use our products/services and to

help us improve and develop our

products and services).

Direct marketing

You will receive marketing communications from us if you have requested information from us

or purchased goods or services from us and you have not opted out of receiving the marketing.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view

which products, services and offers may be of interest to you so that we can then send you

relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for

their own direct marketing purposes.

Opting out of marketing

You can ask to stop sending you marketing communications at any time by contacting us.

If you opt out of receiving marketing communications, you will still receive service-related

communications that are essential for administrative or customer service purposes for

example relating to order confirmations for a product/service warranty registration,

appointment reminders, updates to our Terms and Conditions, checking that your contact

details are correct.

5. Disclosures of your personal data

We may share your personal data where necessary with the parties set out below for the

purposes set out in the table Purposes for which we will use your personal data above.

• Internal Third Parties

• Third parties to whom we may choose to sell, transfer or merge parts of our

business or our assets. Alternatively, we may seek to acquire other businesses or

merge with them. If a change happens to our business, then the new owners may

use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it

in accordance with the law. We do not allow our third-party service providers to use

your personal data for their own purposes and only permit them to process your

personal data for specified purposes and in accordance with our instructions.

6. International transfers

We do not transfer your personal data outside the UK.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being

accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition,

we limit access to your personal data to those employees, agents, contractors and other third

parties who have a business need to know. They will only process your personal data on our

instructions and they are subject to a duty of confidentiality.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes

we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting

or reporting requirements. We may retain your personal data for a longer period in the event

of a complaint or if we reasonably believe there is a prospect of litigation in respect to our

relationship with you.

To determine the appropriate retention period for personal data, we consider the amount,

nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or

disclosure of your personal data, the purposes for which we process your personal data and

whether we can achieve those purposes through other means, and the applicable legal,

regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity,

Financial and Transaction Data) for six years after they cease being customers for tax

purposes.

In some circumstances you can ask us to delete your data: see [paragraph 9] below for further

information.

In some circumstances we will anonymise your personal data (so that it can no longer be

associated with you) for research or statistical purposes, in which case we may use this

information indefinitely without further notice to you.

9. Your legal rights

You have a number of rights under data protection laws in relation to your personal

data.

You have the right to:

• Request access to your personal data (commonly known as a "subject access

request"). This enables you to receive a copy of the personal data we hold about

you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you

to have any incomplete or inaccurate data we hold about you corrected, though we

may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data in certain circumstances. This enables you

to ask us to delete or remove personal data where there is no good reason for us

continuing to process it. You also have the right to ask us to delete or remove your

personal data where you have successfully exercised your right to object to

processing (see below), where we may have processed your information unlawfully

or where we are required to erase your personal data to comply with local law.

Note, however, that we may not always be able to comply with your request of

erasure for specific legal reasons which will be notified to you, if applicable, at the

time of your request.

• Object to processing of your personal data where we are relying on a legitimate

interest (or those of a third party) as the legal basis for that particular use of your

data (including carrying out profiling based on our legitimate interests). In some

cases, we may demonstrate that we have compelling legitimate grounds to process

your information which override your right to object.

• You also have the absolute right to object any time to the processing of your

personal data for direct marketing purposes (see OPTING OUT OF MARKETING

in paragraph 4 for details of how to object to receiving direct marketing

communications).

• Request the transfer of your personal data to you or to a third party. We will provide

to you, or a third party you have chosen, your personal data in a structured,

commonly used, machine-readable format. Note that this right only applies to

automated information which you initially provided consent for us to use or where

we used the information to perform a contract with you.

• Withdraw consent at any time where we are relying on consent to process your

personal data (see the table in section 4 for details of when we rely on your consent

as the legal basis for using your data). However, this will not affect the lawfulness

of any processing carried out before you withdraw your consent. If you withdraw

your consent, we may not be able to provide certain products or services to you.

We will advise you if this is the case at the time you withdraw your consent.

• Request restriction of processing of your personal data. This enables you to ask

us to suspend the processing of your personal data in one of the following

scenarios:

• If you want us to establish the data's accuracy;

• Where our use of the data is unlawful but you do not want us to erase it;

• Where you need us to hold the data even if we no longer require it as you need

it to establish, exercise or defend legal claims; or

• You have objected to our use of your data but we need to verify whether we

have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact us see

Contact details (paragraph 10)

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other

rights). However, we may charge a reasonable fee if your request is clearly unfounded,

repetitive or excessive. Alternatively, we could refuse to comply with your request in these

circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and

ensure your right to access your personal data (or to exercise any of your other rights). This

is a security measure to ensure that personal data is not disclosed to any person who has no

right to receive it. We may also contact you to ask you for further information in relation to your

request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us

longer than a month if your request is particularly complex or you have made a number of

requests. In this case, we will notify you and keep you updated.

10. Contact details

If you have any questions about this privacy policy or about the use of your personal

data or you want to exercise your privacy rights, please contact us in the following

ways:

• Email address: amiefengshui@outlook.com

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s

Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would,

however, appreciate the chance to deal with your concerns before you approach the

ICO so please contact us in the first instance.

12. Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 29

January 2024.

It is important that the personal data we hold about you is accurate and current. Please

keep us informed if your personal data changes during your relationship with us, for

example a new address or email address.

13. Third-party links

This website may include links to third-party websites, plug-ins and applications.

Clicking on those links or enabling those connections may allow third parties to collect

or share data about you. We do not control these third-party websites and are not

responsible for their privacy statements. When you leave our website, we encourage

you to read the privacy policy of every website you visit.

2. Terms and Conditions

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING

ANY SERVICE OR PRODUCT. BY PURCHASING A PRODUCT OR SERVICE, YOU

ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND

BY THESE TERMS AND CONDITIONS.

The terms of these Terms & Conditions should be read in conjunction with any agreement or

information provided to you by Balance My Space, Feng Shui (the “Service Provider”) in

email form or otherwise and if terms in this agreement are contradictory, the terms of those

other agreements shall prevail.

You shall not:

(a) represent itself as an agent of the Service Provider of the product/service for any

purpose;

(b) give any condition or warranty on the Service Provider’s behalf;

(d) commit the Service Provider to any contracts;

(e) otherwise incur any liability for or on behalf of the Service Provider;

(f) make any promises or guarantees about a product/service; or

(g) sell, share or give away a product/service to any third party under any circumstances.

EMAIL LIST: You provide consent to be sent periodic promotional and informative emails

from the Service Provider as a subscriber to their email list. You will automatically be

subscribed to the Service Provider’s email list as a result of taking advantage of free

products from the Service Provider’s website. You may request to be removed from this list

at any time.

PROVISION OF SERVICES: The Service Provider may provide services by way of a

telephone call, email, online conference call or in person, as appropriate and amended from

time to time.

PAYMENT OF SERVICES: You agree to pay for services in full and upfront ahead of any

services being rendered by the Service Provider.

INFORMATION REQUIRED: In order to provide the services, the Service Provider may

request certain information from you, including but not limited to: a photo of the front & back

of the property or space; the full address, a copy of the floor plan of the property, date the

property was build. You acknowledge that failure to provide any information (as reasonably

requested) may result in the Service Provider being unable to provide the service/product as

desired and a refund shall not be payable in these circumstances.

WARRANTIES: The product/service is provided "as is" without any warranties or

guarantees. The Service Provider makes no warranties, express or implied, with respect to

the product, including but not limited to any implied warranties of merchantability, fitness for

a particular purpose, or non-infringement of third-party rights.

INTELLECTUAL PROPERTY: All intellectual property rights in this product, including but not

limited to copyright, trademarks, and trade secrets, are the sole property of Balance My

Space, Feng Shui. You may not apply for trademark or copyright. This agreement does not

transfer any ownership or copyright rights to you.

TERMINATION: The Service Provider will never terminate this agreement. A product once

purchased will forever be in possession of the purchaser as long as the purchaser remains

in compliance of this agreement.

REFUNDS: All sales of products/services are final. Refunds will not be granted unless there

is a valid reason due to the products/services containing downloadable/digital content.

LIABILITY: The Service Provider shall not be held liable for any damages arising from any

recommendations in any report issued to you as part of a service procured, use or inability to

use any product or service, including but not limited to direct, indirect, incidental, or

consequential damages to any business or personal property. You maintain full liability for

any damage or loss as a result of taking action based on the Service Provider’s

recommendations. You shall comply with all applicable laws, regulations, orders and other

instruments relating to the manufacture, storage and branding of any product or service.

THIRD PARTY RIGHTS: Unless it expressly states otherwise, this agreement does not give

rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term

of this agreement.

INDEMNITY: You shall indemnify the Service Provider against all liabilities, costs, expenses,

damages and losses (including any direct, indirect or consequential losses, loss of profit,

loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity

basis) and any and all other reasonable professional costs and expenses) suffered or

incurred by the Service Provider arising out of or in connection with any claim made against

the Service Provider for actual or alleged infringement of a third party's intellectual property

rights or moral rights arising out of or in connection with the use of the product/service.

SEVERANCE: If any provision or part-provision of this agreement is or becomes invalid,

illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and

enforceability of the rest of this agreement.

GOVERNING LAW: This agreement and any dispute or claim (including non-contractual

disputes or claims) arising out of or in connection with it or its subject matter or formation

shall be governed by and construed in accordance with the law of England and Wales.

JURISTICTION: Each party irrevocably agrees that the courts of England and Wales shall

have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes

or claims) arising out of or in connection with this agreement or its subject matter or

formation.

LEGISLATION: Unless expressly provided otherwise in this agreement, a reference to

legislation or a legislative provision shall include all subordinate legislation made under that

legislation or legislative provisions.

ENTIRE AGREEMENT: This agreement constitutes the entire agreement between the

parties and supersedes all prior or contemporaneous agreements or understandings,

whether written or oral, relating to the subject matter of this agreement.

By purchasing or using any product or service from the Service Provider, you agree to be

bound by the terms and conditions set forth in this agreement. If you do not agree to these

terms and conditions, do not purchase or use this product or service.

Statement:

public performance, copying or re-recording will constitute an infringement of copyright and

is strictly prohibited.